Office Policies

If you have any questions about our office policies, please call our office during business hours at (304) 469-4911.


At our office, we know that your time is important. If you are a new patient, please arrive at our office 30 minutes prior to your scheduled time. For your convenience you may download all the new patient forms and complete them ahead of time and bring them with you to your first appointment.

If you are a returning patient we ask that you arrive at least 10 minutes before your scheduled appointment. This extra time allows us to get you through the check in process and update any information that is needed.


We realize unexpected circumstances arise and you cannot keep your appointment. If this occurs, we ask that you give us 48 hours notice to cancel or reschedule your appointment.

Payment Options

We accept cash, checks, Visa, Mastercard, and Discover.

Major Credit Cards

Financial Assistance

We base our fees on the exceptional quality of materials used and our training and experience in performing needed treatment.

Our goal is to find a way for you to get the quality of care you deserve and desire. To enable you to get this treatment and care we have established the following financial options:

  • DenVantage
  • Care Credit
  • Cash
  • Checks
  • American Express
  • Mastercard
  • Visa
  • Discover


If you would like to review your financial options with one of our team members, please call 304-763-4665 for the Shady Spring, WV location and 304-469-4911 for the Lochgelly (Fayetteville), WV location.


If you provide us with your dental insurance information, we will be glad to call your insurance company to verify your coverage and type of plan you have. We will also file your claim, but remember you are ultimately responsible for all charges.

We will estimate to the best of our ability the amount you are responsible for paying. These are not guarantees that the insurance company will pay the amount left. You are responsible for paying your portion for services at the time service is rendered. Your portion would include deductibles and any non-covered procedures.

If you have any questions about your dental insurance benefits, please call our office at (304) 469-4911. Our team will be glad to answer them for you.